Connie Lee, Senior Director of Patient Access at UCLA Health, discusses the unique patient access organization at UCLA Health, shares her professional journey, the role of mentorship, and her vision for the future of patient access.
In this episode of the RCM Ladder, host James Furbush chats with Katina Robinson, Patient Access Manager at Methodist Hospital for Surgery in Dallas, Texas.
Becky Peters discusses the importance of understanding the full scope of revenue cycle operations, leveraging education and certifications, managing large teams, and the critical role of the front-end registration process.
Willie Brown discusses his responsibilities in overseeing patient access, revenue integrity, and clinical revenue cycle, highlighting the importance of consistency, coachability, and compassion in leadership.
The discussion delves into the significant impact of automation, RPA, and AI in streamlining processes, improving team efficiency, and maintaining compliance in RCM.
Ashley shares insights on the critical skills for career advancement, the dynamics of working in smaller hospitals versus larger systems, the importance of patient education, and the challenges faced by revenue cycle professionals.