about us.

Improving Healthcare Access, One Payment at a Time

A successful balance of healthcare and payment is possible. No patient should avoid care or risk bankruptcy from healthcare costs. No health system or provider should go uncompensated for the world-class care they deliver. AccessOne supports the physical well-being of patients and the financial well-being of healthcare systems. We make collecting payments a breeze by focusing on empathetic patient terms, automation, digitization, and intuitive patient communication channels.

What Motivates Us

We’re making affordable healthcare a reality for all, by removing affordability barriers for patients and improving collection rates for providers through an innovative mobile-first payment platform. You can be a part of the solution, too.

Caring is Our Identity

Patients are at the center of everything we do. In partnership with healthcare providers, we believe that expert care doesn’t begin and end in the exam room. Let “do no harm” extend from care to payment. With AccessOne, all patients are accepted into our program with 0% interest options available. Everyone receives the same terms no matter their credit score, and we do not credit report. We do not offer promotional periods or apply retroactive interest on our programs. Our mission to do no harm provides flexible and sustainable payment options that patients can choose based on their family and financial situations.

accessone beliefs.

make a difference

Patients are putting off critical care and health systems are suffering from staff shortages. As a partner, we are committed to facilitating mutually beneficial outcomes.

think big

Our work is never truly done. We strive to continually improve access to healthcare through innovative solutions and technology advancements.

keep it simple

We always develop solutions with revenue cycle and billing teams in mind, striving for a simple and effective resolution to any challenge.

be transparent

We do what we mean, and we mean what we say. In every situation, we practice openness, communication, and accountability.

nice to meet you.

Mark Spinner

Chief Executive Officer
Board Member

Mark Spinner joined AccessOne as its chief executive officer in March 2016. In partnership with founder Dr. Rusty Salton, Mark set the strategy and execution framework to build AccessOne into the national leader in technology-enabled patient financing services. Building on a unique core product and proprietary software, AccessOne began to grow its executive team and capability set to scale nationally. Since then, AccessOne has achieved significant growth in consumer account holders, client contracts and revenue while decreasing client concentration and growing margins. AccessOne’s capital base has also grown significantly to enable this scale and support continued growth. In January 2020, AccessOne was named the KLAS Category Leader in Patient Financial Services by industry leading independent research organization KLAS Research. AccessOne continues to build on its momentum through the strength of its team, products and technology.

Mark’s background holds a unique combination of entrepreneurial executive & finance experience in private and public capital markets, as well as credit and mergers & acquisitions. Prior to AccessOne, Mark was the chief executive officer and founder of ProviderWeb Capital, a technology-enabled specialty finance company offering financing products integrated with healthcare e-payment technology platforms. Prior to this, Mark spent 12 years in private equity, corporate finance and mergers & acquisition advisory with Stephens, Deutsche Bank Alex Brown and RBC Capital Markets. Mark received BA degrees in Economics and Management from Rice University while competing as a varsity student athlete. Mark is a former board member of Fire & Flavor Grilling Company and former Board of Trustees member for The Schenck School.

Mark Spinner

Chief Executive Officer
Board Member

Ray Morel

Chief Financial Officer

Ray Morel joined AccessOne as its Chief Financial Officer in December 2023. Prior to AccessOne, Ray spent five years as the Chief Finance and People Officer at Salary Finance (US), a FinTech start-up focused on providing affordable financial products and services through employers to their employees.

Prior to Salary Finance, Ray spent 12 years at Cognition Financial, a specialty finance company focused on private student lending and tuition payment processing. At Cognition, Ray held various roles including CFO and managing director of finance, capital markets, credit risk, and data analysis. Prior to Cognition, Ray worked at Moody’s Analytics, Standard & Poor’s, and Willis Towers Watson focused on consumer lending, capital markets, and financial analysis.

Ray holds an MBA degree from Wake Forest University and a BS degree in Mathematics from the University of Notre Dame.

Ray Morel

Chief Financial Officer

Marina Bigby Image
Marina Bigsby

Chief Customer Experience Officer

Marina Bigsby joined AccessOne as their Vice President of Product in August of 2021 and was promoted to Chief Customer Experience Officer in 2023. Marina is responsible for AccessOne’s product functions including the vision, strategy, lifecycle management, and roadmaps for our portfolio of products, customer implementation, and our patient advocate center.

Marina brings over 18 years of experience in leading technology, revenue growth and customer retention in the payments, healthcare, and supply chain industries. She has created well-loved product portfolios used by top banks and retailers across the nation, as well as machine learning analytics products that help customers identify trends in risk before problems occur.

Most recently, Marina has led the B2B product organization at ConnectYourCare, who specializes in health benefit account administration.

Marina holds an M.B.A. degree from New York Institute of Technology and has a product certification from the Pragmatic Institute.

Marina Bigsby

Chief Customer Experience Officer

AccessOne-Raj-Kumar
Rajneesh Kumar

Chief Technology Officer

Rajneesh joined AccessOne as their Chief Technology Officer in June 2021. Rajneesh is responsible for the company’s technology functions including software engineering, cloud engineering, data engineering, information security, and project management. He is an experienced technology and engineering leader, having spent the past decade in engineering leadership roles for high-growth healthcare and financial technology companies. Rajneesh has specifically spearheaded cloud and engineering initiatives building enterprise scale companies that enable patient payments and financing options.

Previously, Rajneesh was the VP of Product and Engineering at ConnectYourCare, a leading Health Savings Account solutions platform. He led an enterprise scale engineering organization and helped support the business through double digit revenue growth and through its recent sale to Optum. Prior, Rajneesh held similar leadership positions at Intermedix and Change Healthcare.

Rajneesh holds a Master of Science in Computer Science from Tennessee Technological University and a Bachelor of Engineering in Civil Engineering from Thapar University.

Rajneesh Kumar

Chief Technology Officer

Jeff Silverman

Chief Revenue Officer

Jeff Silverman joined AccessOne as its Chief Revenue Officer in September 2022. Jeff brings over 30 years of healthcare experience, helping providers use technology to improve care and optimize business outcomes.

Prior to joining AccessOne, Jeff was the Chief Revenue Officer for Qualifacts, a leading Behavioral Health Focused EHR Platform, where he led all go-to-market efforts. Before Qualifacts, he served as the SVP of Provider Sales for Change Healthcare, leading the sales efforts for a comprehensive array of provider Revenue Cycle solutions. Jeff has also held sales leadership positions as Chief of Sales Operations for Sandata, a leading provider of Electronic Visit Verification (EVV) technology to Providers, State Medicaid agencies and Medicaid Manage Care organizations as well multiple leadership roles at McKesson Provider Technologies.

Jeff holds a B.A. degree in Political Science from Binghamton University.

Jeff Silverman

Chief Revenue Officer

KaLynn Gates
KaLynn Gates

General Counsel and Chief Compliance Officer

KaLynn Gates is an entrepreneurial lawyer and healthcare evangelist with a mission to make healthcare affordable for all. As General Counsel and Chief Compliance Officer of AccessOne, KaLynn brings unique combination of executive leadership and legal experience in healthcare finance and consumer credit products. She came to AccessOne through its recent acquisition of HealthFirst Financial where she served as its President & Corporate Counsel. Together the two companies have served over 1 million patients and hundreds of healthcare providers across the country.

KaLynn earned her Juris Doctorate and bachelors degree from the University of Oregon School of Law and served as a Technology & Entrepreneurship Fellow with the Lindquist College of Business. She is actively involved the entrepreneurial community and is a frequent mentor to early stage technology start-ups.

KaLynn Gates

General Counsel and Chief Compliance Officer

Lisa Smith
Lisa Smith

Senior Vice President of Operations

Lisa Smith is responsible for the patient experience at AccessOne, leading our Patient Advocate Center to provide efficient, effective and empathic help to all of our patients. She has extensive experience in process improvement, project management and behavior change management after serving 27 years in justice and government services. Lisa is known for her leadership and for bringing Medicaid reimbursement funding to the juvenile justice system and to mental health services in both Missouri and Oregon. She has been called upon to speak at both local and national conferences regarding organizational change, process improvement and cognitive behavior interventions.

Lisa serves in a volunteer capacity as the coordinator for Amputee Empowerment Partners of Willamette Valley and serves on the Board of Directors for Volunteers in Medicine, United Way of Lane County and the Emerald Valley Lean Association.

Lisa holds a Bachelor’s Degree in Business Administration from William Woods University, and an MBA from William Woods University.

Lisa Smith

Senior Vice President of Operations

Board of Directors

Dr. Russell A. Salton

Founder

Andrew Lindner

Board Member

Dave Pandullo

Board Member

Mary Anne Mason

Board Advisor

David Klements

Board Advisor

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with us.