Willie Brown discusses his responsibilities in overseeing patient access, revenue integrity, and clinical revenue cycle, highlighting the importance of consistency, coachability, and compassion in leadership.
The discussion delves into the significant impact of automation, RPA, and AI in streamlining processes, improving team efficiency, and maintaining compliance in RCM.
Ashley shares insights on the critical skills for career advancement, the dynamics of working in smaller hospitals versus larger systems, the importance of patient education, and the challenges faced by revenue cycle professionals.
