Lisa Layton discusses how practicing daily gratitude and mindfulness, as well as being a mentor, helps her be a better RCM leader.

Connie Lee, Senior Director of Patient Access at UCLA Health, discusses the unique patient access organization at UCLA Health, shares her professional journey, the role of mentorship, and her vision for the future of patient access.

In this episode of the RCM Ladder, host James Furbush chats with Katina Robinson, Patient Access Manager at Methodist Hospital for Surgery in Dallas, Texas.

In this episode of the RCM Ladder, host James Furbush interviews Fareed Aziz, VP of Revenue Cycle Management for the Marshall Health Network.

Becky Peters discusses the importance of understanding the full scope of revenue cycle operations, leveraging education and certifications, managing large teams, and the critical role of the front-end registration process.

Ken discusses his career journey, the importance of the Chief Revenue Cycle Officer role, and how he manages his teams and fosters innovation.

In this episode of the RCM Ladder, host James Furbush interviews Laura Kern, Director of Patient Access at the University of Toledo Medical Center.

Willie Brown discusses his responsibilities in overseeing patient access, revenue integrity, and clinical revenue cycle, highlighting the importance of consistency, coachability, and compassion in leadership.

The discussion delves into the significant impact of automation, RPA, and AI in streamlining processes, improving team efficiency, and maintaining compliance in RCM.