In the debut episode of the RCM Ladder, host James Furbush interviews Ashley Toney, the Director of Revenue Cycle Compliance and Privacy Officer at St. Luke’s Hospital. Ashley shares her career journey, key skills developed, and the unique challenges of managing revenue cycles in a small hospital that’s part of a larger health system.
The discussion covers the differences between working in small and large facilities, running efficient meetings, patient education, and dealing with the complexities of insurance reimbursements. Toney also offers job opportunities and advice for professionals looking to advance their careers in revenue cycle management.
Watch:
Listen: Spotify | Apple Podcasts | YouTube
Highlights:
In small organizations it’s important to find a need and fill a need
The most surprising thing about working in revenue cycle management
“I’ve had patients spit on me”
Show Notes:
00:00 Introduction to the RCM Ladder
00:41 Meet Ashley Toney: Career Journey
01:19 Key Skills for Career Growth
04:15 Running Efficient Meetings
05:48 Small vs. Large Facilities
09:27 Challenges in Revenue Cycle
14:51 Future Career Aspirations
19:18 Dealing with Patient Interactions
24:56 Managing and Supporting Teams
26:39 Lightning Round and Job Openings
32:26 Conclusion and Contact Information
