In this episode of the RCM Ladder, host James Furbush talks with Bond Ortiz, Vice President of Revenue Cycle at Bond Orthodontics. Ortiz shares her extensive career journey in revenue cycle management across various healthcare sectors.
The discussion delves into the significant impact of automation, RPA, and AI in streamlining processes, improving team efficiency, and maintaining compliance in RCM. Ortiz also emphasizes the importance of continuous learning and adaptability in the ever-evolving RCM landscape.
Additionally, the episode highlights the positive effects of technology on employee engagement and retention, and Ortiz offers valuable advice on managing technological changes and fostering team collaboration.
Watch:
Listen: Spotify | Apple Podcasts | YouTube
Highlights:
Get employee buy-in for effective change management
If you want to get ahead, leverage your community of competitors
A learning mindset is the key to success in revenue cycle
Show Notes:
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:25 Meet Bond Ortiz: Career Overview
04:14 The Evolution of RCM and Technology
05:14 The Importance of Learning and Community
08:23 Implementing RPA and AI in RCM
11:49 Team Dynamics and Employee Retention
22:17 Navigating Change and Compliance
27:44 Lightning Round
29:11 Closing Remarks and Hiring Info
