[Modern Patient Experience #9] A Better Patient Experience Requires New Executive Functions

UC Davis Health CEO David Lubarsky, MD, joins The Modern Patient Experience to discuss his efforts at one of California’s largest academic medical centers to not only improve the campus buildings, but also ensure his team and organization has the right roles in place to support patients and employees for this specific moment in time.

He’s brought on a Chief Wellness Officer, a Chief Diversity Equity and Inclusion Officer, a Chief Digital Health Officer, and even a James Beard-winning chef to ensure that the food patients are served in the hospital are as good as anything they could eat at home or in a restaurant.

“I’m trying to live well and that is really the goal of every health system in the world,” says Lubarsky. “I’m trying to make sure that everybody whose lives that we touch gets to live equally as well as I do.”

Listen on: Apple PodcastsSpotify | Google Podcasts | Overcast | YouTube

Listen:

Watch:

Episode Highlights:

Turns out, good food in the hospital supports patient wellness

How CEOs should find and use good ideas

Why hiring the right roles is crucial for the patient experience

Patient access is the number one health equity challenge for health systems

Why the CEO must set and evolve the right strategy and vision

Follow Us On LinkedIn

Related posts

What is health equity? We're joined by Josh Laio, MD, of UW Medicine to unpack what health equity is and how we can make it a necessary part of US healthcare.
Terri Meier, system director of patient revenue cycle, discusses how paying customer service great salaries unleased their revenue cycle performance at UC San Diego Health.
Jonathan Bush, chief executive officer of Zus Health and founder of athenahealth joins the podcast to discuss the impact of digital health startups.