Here at AccessOne, we are dedicated to helping patients and healthcare providers navigate the patient financing process by sharing all the relevant information they need to make informed decisions and improve their patients’ access to affordable healthcare.

Oftentimes, it can be difficult for stakeholders to know which way is up when it comes to choosing the right payment tools for their organization. Although introducing a new patient financing solution can enhance operational efficiency amongst RCM teams and improve your patients’ overall financial experience, the path to adopting a new program can seem daunting.

Fortunately, we’re here to boost your confidence. In addition to telling you everything you need to know about patient financing, we’ll point you in the right direction by answering some of the most common questions we get about our consumer-centric payment tools.

We’re all about transparency — we’ll tell you exactly what to expect when partnering with AccessOne during the onboarding journey of a patient financing program and demonstrate how our solutions can position your health system for a smooth and successful go-live.

1. How does AccessOne help providers right-size their resources during the implementation process?

For many of our customers, limited resources are a primary cause for concern. Throughout the implementation process, healthcare providers must make difficult decisions about how and where to dedicate required resources such as time and people. At the same time, these teams must manage and engage with the program without impacting care quality and the patient experience. Not to mention, implementing a patient financing solution affects not just RCM teams but IT, security, and other teams as well, who play a vital role in successful onboarding.

Knowing how and when to allocate resources during implementation requires crystal clear communication between the health system and the vendor. Our approach emphasizes an early scoping process to assess project complexity and manage resources. We stress the importance of involving key stakeholders from the outset to create a sense of ownership and commitment, laying the groundwork for a seamless process. Additionally, we prioritize transparency by providing regular updates to keep stakeholders informed and engaged throughout the implementation process. With past clients, our proactive scoping process and consistent communication have helped us avoid hurdles along the way.

2. How long does the typical implementation process take?

While most healthcare technology can take upwards of a year or more to implement, AccessOne understands that providers need to capture revenue sooner rather than later. And every organization has a different timeline and availability of resources. The average implementation timeline for our standard patient financing solution with available resources can be as fast as 12 to 14 weeks. That said, AccessOne can move at a slower pace to meet the needs and available resources of your timeline and team.

3. Can AccessOne integrate with existing systems?

We know how critical system interoperability is for hospitals and understand the fear of a new system implementation disturbing data flow. With a proprietary platform and meticulously crafted playbooks, our experienced team ensures a straightforward implementation process that aligns with each client’s unique needs and existing infrastructure. Whether you’re using widely adopted tech stacks like EPIC, Cerner, or Meditech or even have partnerships in place with early-out vendors, our approach is to create a smooth transition without disruptions to your day-to-day operations. By integrating seamlessly into your existing infrastructure, the AccessOne platform becomes an integral part of your healthcare ecosystem by the end of implementation.

4. How does AccessOne support clients throughout the implementation process?

A successful implementation relies heavily on coordination between the vendor team and the health system. Collaboration is at the core of our implementation methodology. We focus on facilitating a close working relationship with our clients to ensure that the implementation process is both efficient and pleasant.

Every client is assigned an AccessOne Client Onboarding Manager who leads the implementation from kickoff to launch and pulls in subject matter experts as needed. Through our weekly working sessions, we address any client needs or questions, ensuring we stay on a timeline suitable for the health system.

Additionally, we empower our clients to actively contribute insights and feedback through surveys and check-ins. As our partner, you not only gain a robust technology solution but also a trusted ally to support you every step of the way.

5. What happens after go-live?

The implementation journey does not end with go-live. In fact, this is just the first of many steps in a continuous cycle of improvement and support.

Beyond implementation, our team remains committed to supporting health systems through comprehensive training and ongoing assistance. Through tailored guides, we equip our health system partners with the knowledge and resources needed to navigate the patient financing platform effectively.

6. Does AccessOne provide training assistance after implementation?

Absolutely. We provide extensive training opportunities for staff members, ensuring proficiency across various departments, from revenue cycle teams to customer service representatives. By empowering health system staff with the ins and outs of our patient financing solution, we aim to deliver exceptional patient experiences throughout the healthcare journey.

Implement Your Patient Financing Program with a Partner You Can Trust

Implementing a new technology in any health system requires deep dedication and knowledge. AccessOne’s streamlined process is rooted in over two decades of experience facilitating successful healthcare finance platform implementations.

A patient financing solution like AccessOne holds the promise of transforming revenue cycles and enhancing patient satisfaction. By providing insights into our implementation process, we hope to alleviate concerns and empower health systems to embark on this transformative journey with confidence. With a focus on seamless integration, collaborative engagement, and ongoing support, we take pride in being a reliable partner in navigating the complexities of healthcare payment solutions, driving positive outcomes for both health systems and patients alike.

If you’re ready to learn more about our Patient Financing solution, schedule your demo today.