The Queen’s Health Systems Selects AccessOne for Flexible Patient-Centered Financing

Honolulu’s leading healthcare provider to add flexible, opt-in patient financing options tailored to each patient to improve patient experience and well being

CHARLOTTE, N.C. – AccessOne, a leading provider of patient financing options designed to help patients manage their healthcare costs, today announced its partnership with The Queen’s Health Systems (Queen’s), a 501(c)(3) non-profit corporation established in 1859 and the largest healthcare provider in Hawai`i. AccessOne will support Queen’s mission to ensure scalable and compassionate patient financing for every patient who seeks treatment at the first and only Level I Trauma Center in Hawai`i and the Pacific.

Queen’s brings AccessOne’s national expansion into Hawai`i, offering patient financing for a system with 575 acute beds, 66 health care centers and labs, and more than 1,600 physicians statewide. The system also serves as the major tertiary and quaternary referral center for many specialties including cancer, cardiovascular disease and neuroscience.

“We provide 24/7 care to our community and are a major referral source for the surrounding regions. We’ve promised the people of Hawai`i a safe place to come, learn and heal,” said Lehua Pate, Director of Corporate Revenue Cycle from Queen’s. “And part of that safety is knowing there are resources to help them with their financial responsibility for services they receive. Our mission is to improve our patients’ well-being, and our partnership with AccessOne will help us to fulfill our mission as it relates to the financial aspect of the care we provide to our patients.”

A recent study found that 68 percent of patients failed to fully pay off medical bill balances in 2016, and is expected to climb to 95 percent by 2020. The potential for bad debt is often higher with Level I Trauma Centers, approximately 10 percent of the nation’s hospitals, due to patient volume. Queen’s Emergency Department and Trauma Center alone averages 190 visits daily, and more than 65,000 emergency and 2,600 trauma visits annually.

Patients at Queen’s will now have access to opt-in financing with no-to-low interest options, and the flexibility to change their financing arrangement to obtain lower monthly payments when needed.

“There are finance companies in our space whose solution acts more like a punitive credit card, which creates monthly payments and penalties that do not realistically fit a patient’s ability to pay,” said David White, EVP of Business Development for AccessOne. “AccessOne was founded by a physician with a ‘do no harm’ philosophy and we remain true to that mission for every patient we serve.”

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