In this episode of “The Modern Patient Experience” podcast, host James Furbush interviews Todd Guenzburger, MD, Chief Health Information Officer at Southern Illinois Healthcare, about how they are improving patient access and experience through technology.
Guenzburger discusses SIH’s use of open access scheduling, telehealth appointments, and e-check-ins to improve patient engagement and satisfaction. He also talks about their efforts to address health equity and improve access to care, including using technology to connect patients with community-based resources and creating telehealth hubs in areas without OB providers.
Guenzburger emphasizes the importance of not spreading oneself too thin and scaling what already works while keeping an eye on emerging opportunities.
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