In this episode of the RCM Ladder, host James Furbush interviews Fareed Aziz, VP of Revenue Cycle Management for the Marshall Health Network.

Aziz shares his unique journey from India to becoming a leader in revenue cycle, emphasizing the importance of continuous learning and investing in oneself. He discusses innovative ways to motivate his team, such as taking pies in the face for breaking performance goals, and the significance of team bonding and understanding individual motivators.

The conversation also delves into strategies for leadership, tackling revenue cycle challenges, and the role of AI in healthcare. Aziz concludes by introducing his consulting firm, Steward Global Consulting, which aims to address staffing shortages in healthcare.

Watch:

Listen: Spotify | Apple | YouTube

Highlights:

Why cash to net revenue is MHN’s most important metric

Are you a coach or a player?

Fun can be motivating

Show Notes:

00:00 Introduction to the RCM Ladder

01:25 Meet Fareed Aziz: VP of Revenue Cycle Management at Marshall Health Network

02:43 Fareed’s Journey from India to the US

05:28 Building a Culture of Excellence in Revenue Cycle

12:28 Motivating Your Team: The Pie in the Face Story

15:30 Fareed’s Leadership Philosophy

19:03 Future Career Aspirations

19:56 Strategic Career Growth

20:29 Importance of Self-Investment

20:33 Setting Goals and Milestones

21:29 Building Your Personal Brand

22:00 Embracing New Challenges

23:12 Learning from Different Roles

24:03 Investing in Continuous Learning

25:15 Navigating Revenue Cycle Management

27:58 The Role of AI in Healthcare

29:02 Lightning Round Q&A

32:56 Career Superpowers and Challenges

34:01 Steward Global Consulting

37:38 Conclusion and Contact Information