In this episode of the RCM Ladder, host James Furbush welcomes Ken Hogue, Chief Revenue Cycle Officer of United Health Services. Ken discusses his career journey, the importance of the Chief Revenue Cycle Officer role, and how he manages his teams and fosters innovation.
The conversation covers key challenges such as denial management, leveraging technology, and the importance of patient-centered revenue cycles. Ken also shares insights on effective leadership, communication strategies, and the impact of military background on his approach.
The episode concludes with Ken discussing hiring opportunities at UHS and encouraging interested professionals to connect with him on LinkedIn.
Watch:
Listen: Spotify | Apple Podcasts | YouTube
Highlights:
On Becoming a Chief Revenue Cycle Officer
The Advice He Gives to Young RCM Professionals
Navigating the Pace of Change in 2024
People Managing is Putting Your People in the Best Place to Succeed
Show Notes:
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:25 Meet the Guest: Ken Hogue
01:44 Ken Hogue’s Career Journey
04:53 Early Influences and Career Aspirations
08:28 The Role of Chief Revenue Cycle Officer
09:58 Challenges and Innovations in Revenue Cycle
22:32 Leadership and People Management
27:49 Impact of Military Background on Leadership
34:00 Navigating Revenue Cycle Complexities
43:54 Lightning Round Questions
46:52 Closing Remarks and Hiring Opportunities
