In this episode of the RCM Ladder, host James Furbush sits down with Becky Peters, the Executive Director of Patient Access for Banner Health. They discuss career development in revenue cycle management, with Peters sharing her extensive background and responsibilities.

They delve into the importance of understanding the full scope of revenue cycle operations, leveraging education and certifications, managing large teams, and the critical role of the front-end registration process.

Peters also provides advice for professionals new to the field, emphasizing the value of taking opportunities and being an active learner. Additionally, she highlights the ongoing challenges in patient access, particularly the need for payer accountability and the complexities of healthcare regulations.

Watch:

Listen: Spotify | Apple | YouTube

Highlights:

Don’t rush into a leadership role

Early in your career value learning opportunities over higher pay to advance your career

What it takes to get a team of 1,600 working together seamlessly

Notes:

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: Health Exchange

01:25 Meet Becky Peters: Executive Director of Patient Access

01:56 Becky’s Role and Responsibilities at Banner Health

04:03 Managing a Large Team: Strategies and Challenges

07:14 Key Skills for Leadership and Career Growth

10:04 Advice for Early Career Professionals

11:33 The Importance of Networking in Healthcare

13:41 Taking Advantage of Opportunities and Lateral Moves

17:38 Educational Opportunities and Internal Promotions at Banner

24:53 Evaluating Career Opportunities: Lateral Moves vs. Upward Moves

29:54 Future Career Aspirations and Continuous Learning

36:15 Challenges in Revenue Cycle Management

41:21 Lightning Round: Quickfire Questions

44:07 Closing Remarks and Career Opportunities at Banner Health