In this episode of the RCM Ladder, host James Furbush chats with Katina Robinson, Patient Access Manager at Methodist Hospital for Surgery in Dallas, Texas.
Katina shares her journey in healthcare management, her passion for patient access, and the essential skills she developed to advance her career.
She also discusses the challenges faced by revenue cycle professionals, the importance of effective communication and active listening, why she’s excited about the future of data analytics and training in RCM, and her vision for the future.
Watch:
Listen: Spotify | Apple Podcasts | YouTube
Highlights:
Training is the key to better RCM professionals
What nobody tells you about working in patient access
What nobody tells you about working in patient access
What nobody tells you about working in patient access
Show Notes:
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:30 Meet Katina Robinson: Patient Access Manager
02:38 Katina’s Journey in Healthcare
05:11 Challenges and Skills in Revenue Cycle Management
12:53 Balancing Empathy and Professionalism
18:09 Future Goals and Aspirations
24:31 Lightning Round: Quickfire Questions
27:49 Join the Team at Methodist Hospital for Surgery
29:05 Closing Remarks and Contact Information
