As COVID-19 and other economic factors continue to change patient relationships with providers, it’s clear that digital-first interactions are here to stay in healthcare.

We’ve outlined three strategies that health systems and healthcare providers can take now to maximize their patient payments and reduce their debt liabilities.

Millions of insured patients lack the necessary health insurance literacy to understand which procedures they qualify and are covered for.

The 2020 COVID-19 pandemic may change healthcare permanently. Learn how healthcare providers can adapt around these unique challenges.

Millions of Americans in 2020 have experienced a loss of coverage. Find out how flexibility and empathy can help your revenue teams retain patients and drive positive experiences.

Marvin Mickelson, the system director of shared revenue cycle at The University of Kansas Health System (UKHS), recently spoke with HealthLeaders Editor Alexandra Wilson Pecci about the health system's response to COVID-19

One place where CFOs should shine a spotlight on revenue cycle optimization is around patient payments.

Medical bills are complex, and Johnson believes that moving 100% towards self-service would not be effective as patients need opportunities to speak to someone regarding amounts due and how it was calculated.