The Importance of Training in the Revenue Cycle

In this episode of the RCM Ladder, host James Furbush chats with Katina Robinson, Patient Access Manager at Methodist Hospital for Surgery in Dallas, Texas.

Katina shares her journey in healthcare management, her passion for patient access, and the essential skills she developed to advance her career.

She also discusses the challenges faced by revenue cycle professionals, the importance of effective communication and active listening, why she’s excited about the future of data analytics and training in RCM, and her vision for the future.

Watch:

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Highlights:

Training is the key to better RCM professionals

What nobody tells you about working in patient access

What nobody tells you about working in patient access

What nobody tells you about working in patient access

Show Notes:

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: The Health Exchange

01:30 Meet Katina Robinson: Patient Access Manager

02:38 Katina’s Journey in Healthcare

05:11 Challenges and Skills in Revenue Cycle Management

12:53 Balancing Empathy and Professionalism

18:09 Future Goals and Aspirations

24:31 Lightning Round: Quickfire Questions

27:49 Join the Team at Methodist Hospital for Surgery

29:05 Closing Remarks and Contact Information

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