customer story
How a $3B Oracle Cancer Center in the South Delivers a Patient-First Financial Experience with AccessOne
Unlike most healthcare organizations, this cancer center cares for patients over months or years rather than a single episode of care. A patient may return for 100 or more visits, creating an ongoing financial relationship that traditional payment approaches were never designed to support.
The organization needed a solution that could give patients affordable, flexible options throughout treatment, reduce financial stress during an already difficult time and create a consistent experience across multiple balances and visits.
Most importantly, any financial solution had to align with the organization’s patient-first philosophy.
Rather than positioning payment plans as a last resort, the cancer center incorporated AccessOne into its broader financial counseling process. Counselors introduce payment options early—before financial concerns become barriers to care.
Over the years, AccessOne has become an integrated part of those conversations, with patients frequently requesting that new balances automatically transfer to their existing plan as treatment continues.
Nearly a decade into the partnership, AccessOne has become more than a payment platform—it has become part of the cancer center’s patient experience strategy.
That trust is reflected in strong program metrics and in how patients engage with it over time. Perhaps the clearest signal: the organization’s Patient & Family Advisory Council, made up of patients and family members, recognized the Patient Financial Services team for the AccessOne program—the first time the council had ever presented an award to a non-clinical department.
As the cancer center continues to grow, the organization is evolving the patient financial experience with expanded self-service capabilities and payment options that meet patients wherever they are.
The goal remains unchanged: reducing financial stress so patients can focus on treatment and recovery.